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Device Support

CIT will work with students to help ensure their devices will work on campus.

Connecting to the network

The HelpDesk will help you get your computer connected to the Calvin network as long as your computer meets our minimum requirements. Devices that do not meet the minimum requirements may still be able to connect to the Calvin student networks, but the HelpDesk is unable to offer any support for them.

Diagnostic services

The HelpDesk can provide diagnostic services for your computer If you have problems with your computer that are not virus or spyware related, bring your computer to the HelpDesk for a diagnosis. We will make our best effort to fix your computer. If we cannot fix it, we can offer recommendations of computer repair shops that are close to campus.

The HelpDesk does not offer services for reinstalling operating systems since we are not able to provide the necessary software and/or licensing. If you need to reinstall your operating system, please refer to the directions from your computer's manufacturer. This is typically a straightforward process that does not require technical expertise.

If you would like the HelpDesk to attempt to recover files off of a damaged or corrupted hard drive, you must provide a functional external drive (in proper format) with enough space on it for files to be copied.

Please note:

  • The HelpDesk is unable to troubleshoot network connection issues on machines with illegal software installed.
  • The HelpDesk offers best effort support for foreign language operating systems.
  • We reserve the right to recommend that you reinstall your operating system or purchase a different brand or model of network card if we are unable to get your computer connected to the Calvin network.
  • The HelpDesk offers best effort support for mobile devices.

Virus and spyware removal

The HelpDesk does not provide virus and spyware removal services but will recommend other sources close to campus that do provide these services. Viruses, spyware, and malware may be a result of irresponsible web browsing and/or downloading pirated content such as movies, music or software. Repeated offenses may result in escalating a case to the Office of Student Conduct.

Software

The HelpDesk does not sell, distribute, or install software or operating systems on student computers. The HelpDesk will answer questions about features of supported software to the best of our abilities.

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